Refund Policy
If you are not satisfied with your purchase for any reason, you can return your order. We accept returns provided that the guidelines below are followed.
You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all parts, accessories, and instructions
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will arrange a replacement or refund as quickly as possible.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days
Original shipping costs are non-refundable.
How to Start a Return
To request a return, please contact us at:
Email: gardeniassupport@gmail.com
Order Number: Include your order number in all correspondence