Terms & Conditions

Last Updated: [12-03-2026]

Welcome to Gardenias. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Gardenias is an Australian online retailer offering a range of home, garden, and lifestyle products.

If you have any questions about these Terms & Conditions, please contact us at:

Email: support@gardenias.com.au

2. Using Our Website

By using our website, you agree to:

• Use the website only for lawful purposes.
• Provide accurate and complete information when placing an order.
• Not interfere with the operation or security of the website.
• Not misuse or attempt to gain unauthorised access to any part of the website.

We reserve the right to suspend or restrict access where these terms are breached.

3. Product Information

We make every effort to ensure product descriptions, specifications, images, and pricing are accurate.

However:

• Colours may vary slightly due to screen settings.
• Product dimensions may have minor manufacturing tolerances.
• Packaging or product design may vary slightly from images without affecting functionality.

If we discover an error relating to pricing, specifications, or availability after an order has been placed, we reserve the right to cancel or amend the order and will contact you to discuss your options.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD).

Prices may change without notice.

Although we strive for accuracy, pricing errors can occasionally occur. If an incorrect price has been published, we reserve the right to cancel the order before dispatch and provide a full refund if payment has already been made.

5. Orders

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

This confirmation does not constitute acceptance of the order.

Orders are accepted once they have been processed and dispatched.

We reserve the right to decline or cancel an order where:

• A product is unavailable.
• Payment cannot be authorised.
• Incorrect pricing or product information has been displayed.
• Fraudulent or suspicious activity is suspected.

If an order is cancelled after payment has been received, a full refund will be issued.

6. Payments

Payment must be completed before an order is processed.

We accept the payment methods displayed during checkout.

All payment transactions are securely processed through trusted third-party payment providers. Gardenias does not store your full payment card details.

7. Shipping

We deliver throughout Australia.

Estimated delivery timeframes are provided as a guide only and may vary due to courier networks, weather events, public holidays, or circumstances outside our control.

While we aim to dispatch orders promptly, we cannot guarantee delivery dates.

8. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Please refer to our Refund & Returns Policy for information regarding eligibility, return procedures, and refunds.

Nothing in these Terms limits your rights under the Australian Consumer Law.

9. Intellectual Property

All content on this website, including text, product descriptions, graphics, logos, photographs, images, and website design, is owned by or licensed to Gardenias.

You may not reproduce, distribute, modify, or use any content without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Gardenias is not liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights or remedies available under the Australian Consumer Law.

11. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Gardenias

Email: support@gardenias.com.au