FAQ's

1. Where do you ship?

We currently ship to all Australian states and territories.

2. Where are you located?

Gardenias is proudly Australian based. Your order is packed and dispatched from our warehouse in Villawood, NSW, helping us deliver quickly and reliably across Australia.

3. Do you offer free shipping?

Yes! We offer FREE shipping on every order.

4. How long does delivery take?

Orders are dispatched within 1 business day, with delivery typically taking 3–7 days Australia-wide.

5. What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your order, you can return it within 30 days of delivery in its original condition.

6. How can I track my order?

Once your order has been dispatched, you'll receive an email with your tracking details, allowing you to follow your delivery every step of the way.

7. What if my order arrives damaged or incorrect?

Received a damaged or incorrect item? Send an email to support@gardenias.com.au, and we'll resolve the issue as quickly as possible with a replacement or refund.

8. How can I contact Gardenias?

Have a question? We're here to help! Get in touch with our support team using the details below.

Email: support@gardenias.com.au
Phone: +61 439 501 555
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

9. Can I cancel or change my order?

Need to make a change? Contact us as soon as possible after placing your order. If it hasn't been dispatched yet, we'll do our best to update or cancel it.